Terms and conditions

Agreement

By placing a booking or order with Escape Village Hotel — including through this guest site — you and your party agree to these terms. During your stay you also agree to the house rules below. If anything is unclear, contact us before you pay.

Yumbe: Kujo Yumbe Town Council, Aringa, Bilewu, Yumbe District. We also operate in Moyo. Phone +256 393 236 132 · reservations@escapevillagehotel.com.

Who may book

The lead guest must be at least 18 years old. Room occupancy is as shown on each room. Only the lead guest and the named party may use the room and facilities; extra visitors need our permission. If someone books on behalf of the stay guest, the person who booked remains responsible for payment, cancellation, no-show, and damage.

This guest site

You can browse the kitchen menu, rooms, and events, then pay in full on the Pay page. Kitchen tickets are sent to the branch on WhatsApp only after payment is confirmed. You may create a guest account with your phone number and a password so you can see past tickets. Optional email is used for receipts and password resets.

Payments on this site are made by you to our published mobile-money wallets (and cash for dine-in where we offer it). You upload a screenshot as proof. We do not charge cards inside this app. Any bank or mobile-money fees, and any charge our bank raises for a failed transfer, are yours to settle within seven days if we ask.

To hold a booking we require payment in advance. Unless we tell you otherwise in writing, that amount is 100% of the total shown.

Check-in and check-out

• Check-in: from 14:00 and by 19:00 on the arrival day, unless we agree otherwise.
• Check-out: by 11:00 on the departure day.

Reception can advise on early arrival or late departure when rooms allow. Room service is typically available from 07:00 until 21:00.

Cancellation, refunds, and no-show (rooms and events)

Tell us as soon as you need to cancel. Money already paid is returned only as follows, unless a specific rate you booked said otherwise:

• 15 days or more before arrival: full refund of the amount paid;
• 14 days or less before arrival: 50% refund;
• 48 hours or less before arrival: no refund; the full booking amount remains due.

If you do not arrive, the deposit is forfeited and the full booking amount remains due. We recommend travel or cancellation insurance where it makes sense for you.

If we have to cancel, our liability is limited to refunding what you have already paid. We are not liable for costs beyond our control (for example road closures, public-health orders, or utility failure).

Kitchen orders

Food and drink orders placed through this site must be paid in full before the ticket is sent to the kitchen. Once that ticket has been sent, kitchen orders are not refundable except at the hotel’s discretion (for example if we cannot fulfil the order). Follow the kitchen open and closed notices for the city you selected.

Conduct

All guests must respect the privacy and peace of other guests, neighbours, and the owners. We may cancel a stay immediately, without refund, if guests cause a disturbance or break these terms.

Wi-Fi

Complimentary Wi-Fi is provided for general use: web, email, messaging, social media, and light streaming. It is not intended for heavy downloads, uploads, or sustained gaming. We may manage the network so everyone gets a fair share. Using our network for illegal activity is forbidden and may be reported to the authorities.

Damage and lost property

The lead guest is responsible for damage or loss caused by anyone in the party, including breakages, stains, and damage to furniture or fittings. Please report accidents quickly. Lost keys or similar items are charged at replacement cost. Property left behind is held for one month; we will try to reunite it with you but are not obliged to replace it. We may post items at your cost, or you may collect them.

Smoking

Smoking of tobacco, shisha, e-cigarettes, and similar products is allowed only in designated outdoor areas as signposted. Smoking in rooms or other indoor areas may be charged as damage.

Pets

We do not accept pets.

Parking

Where on-site parking is offered, you park at your own risk.

Health and access

We follow current public-health guidance from the Government of Uganda. On arrival, reception has a standard desk and a lower lounge for guests who prefer to sit. Porter service is available. Most rooms are on the ground floor; two rooms are arranged for wheelchair access, with ramp access on the grounds. Please tell us dietary needs in advance where you can. A disabled toilet is available behind the conference hall. The health club (gym, sauna, and steam) is on the east of the hotel; sauna and steam are complimentary for in-house guests.

Guest register and privacy

We keep a register of guests aged 18 and over who stay with us (name, nationality, and for non-Ugandans passport details and next destination) for at least 12 months, as required for hotel records. How we use personal data — including accounts, orders, and payment proof on this site — is set out in our Privacy Policy. Do not write personal details in a public guest book that you would not want others to see.

Changes

We may update these terms. The current version is the one published on this page, which the hotel can edit from Escape Hotel → Settings → Policies.

Contact

reservations@escapevillagehotel.com · +256 393 236 132